SorAlique / 01
Shipping Policy
From checkout to the route ahead.
This Shipping Policy explains order processing, estimated delivery times, shipping charges, fulfillment, tracking, address changes and what happens when a shipment is delayed, lost, damaged or cannot be located.
2–4 + 10–15 business days / processing + carrier transit
Processing time and carrier transit time are separate periods. Delivery estimates are expected ranges rather than guaranteed arrival dates.
Order Processing
Your order is prepared before it enters the delivery network.
After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.
During holidays, promotional events or periods of unusually high order volume, processing may require up to 5 business days.
Business days generally exclude Saturdays, Sundays and applicable public holidays. Processing time and carrier transit time are separate periods.
U.S. Delivery
Standard U.S. transit is generally 10–15 business days after dispatch.
For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.
The estimated total time from placing an order to delivery therefore includes both order processing and carrier transit time.
Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier disruption, holidays, customs procedures, remote destinations or other circumstances outside our reasonable control may affect delivery.
Shipping Charges
Shipping cost is shown before payment.
Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination and available delivery service.
You will have an opportunity to review the applicable shipping cost and final order total before submitting payment.
Fulfillment
Shipment origin may differ from our registered business address.
Depending on inventory availability, product location, package requirements and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.
The physical shipping origin shown on a parcel may therefore differ from the registered business address of Beijing Jingyuanyuanxu Culture Media Co., Ltd.
Products from the same order may occasionally be shipped separately and may receive different tracking numbers.
Dispatch first.
Tracking follows.
Tracking
Tracking information is sent when it becomes available.
Once an order has been dispatched and tracking information becomes available, a shipping confirmation containing the available tracking details will normally be sent to the email address entered during checkout.
The carrier may require additional time after a shipping label is created before the first tracking movement appears.
The carrier used may vary depending on the product, fulfillment location, destination and available shipping service.
Address Changes
Check the delivery address before the order moves.
Please review your name, delivery address, apartment or unit number, postal code and contact information carefully before submitting your order.
If you discover an error after ordering, contact service@soralique.com as soon as possible.
We will make reasonable efforts to update the address before fulfillment begins, but a change cannot be guaranteed after processing or shipment preparation has started.
Reasonable reshipping costs may apply when an incorrect, incomplete or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.
Special Addresses
P.O. boxes, APO/FPO and U.S. territories depend on available carriers.
Availability for P.O. boxes, APO/FPO addresses and United States territories depends on the product, destination and carriers available at the time of purchase.
If an address is supported, the available shipping option will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address.
Delayed Tracking
A tracking pause does not always mean the parcel stopped moving.
Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers or shipping networks.
If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number.
We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.
Lost Shipments
If the shipment appears lost, contact us with your order number.
If a package appears to have been lost while in transit, please contact customer support with your order number.
After the available tracking information and shipment circumstances have been reviewed, we will provide an appropriate replacement, refund, reshipment or other reasonable solution where the loss is confirmed.
Delivered / Not Received
Tracking says delivered, but the parcel is not there?
If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors and the carrier where appropriate.
A carrier’s “Delivered” status does not automatically prevent us from reviewing a delivery claim.
If the package still cannot be located, contact us with your order number so the circumstances can be reviewed.
Order Problems
Damaged, incomplete, incorrect or materially different.
Contact us promptly if your order arrives damaged, incomplete, incorrect or materially different from its product description.
Because SorAlique™ offers outdoor equipment, portable furniture, shelters, cooking systems, storage products, hydration gear and other field-use accessories, packaging and protective materials may vary by item depending on size, shape, weight, fabric, frame structure, hardware and other construction requirements.
Please provide:
- Your order number.
- A clear description of the issue.
- Photographs or videos showing the item and issue.
- A photograph of the exterior packaging and shipping label.
After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment or return solution without requiring you to bear additional costs caused by that error.
Product variation notice: Minor differences in finish, texture, tone, stitching, surface detail, hardware fit, assembly or component alignment may occur between individual items. Products with folding, adjustable, modular or connected components may also show slight variations in movement, resistance, tension or fit. These variations are not necessarily considered damage or product defects.
International Delivery
International availability and import charges depend on destination.
SorAlique™ primarily serves customers in the United States. Where delivery to another destination is available, the applicable shipping options will be displayed during checkout.
An international destination may impose customs duties, import taxes, brokerage fees or similar charges.
Unless checkout clearly states that these costs are included, charges imposed by a government, customs authority, carrier or broker are generally the recipient’s responsibility.
For tracking delays, address issues, missing parcels, damaged shipments or other delivery questions, contact customer support and include your order number whenever available.
Record / 01
Official Company Details
Business & Contact Information
Official business identity and customer-support information for the SorAlique online store.
Direct Contact