Terms and Conditions

Store Terms
SorAlique / 01

Terms and Conditions

The framework behind every purchase.

These Terms and Conditions explain the rules that apply when you access soralique.com, create an account, place an order, use our services or purchase products through the SorAlique™ online store.

01 Use the Store Eligibility, accounts and lawful website use.
02 Place an Order Products, pricing, payment and acceptance.
03 Receive & Return Shipping, order issues, returns and refunds.
04 Rights & Responsibilities Safety, content, liability and applicable law.

SorAlique™ is owned and operated by Beijing Jingyuanyuanxu Culture Media Co., Ltd.

By accessing soralique.com, creating an account or placing an order, you agree to these Terms and the store policies applicable to your use or transaction.

If you do not agree to these Terms, please do not use the website or submit an order.

To make a purchase, you must be at least 18 years old or have reached the legal age required to enter into a binding purchase agreement in your place of residence.

If you have not reached the applicable legal age, you may use the store only with the involvement and permission of a parent or legal guardian.

If customer account functionality is available and you create an account, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

Please notify us promptly if you believe your account has been accessed or used without authorization.

We make reasonable efforts to present product descriptions, photographs, dimensions, weight, materials, pricing and availability accurately.

SorAlique™ focuses on outdoor equipment, portable furniture, camping accessories, shelters, cooking systems, storage products, hydration gear and other field-use products selected or developed around portability, practical setup and outdoor utility.

The appearance of colors may vary because of photography, lighting, screen settings, display calibration and other reasonable factors. Measurements and weights may also be subject to reasonable variation.

Minor differences may occur in finish, texture, color tone, stitching, dimensions, weight, frame fit, fabric tension, hardware alignment, assembly or component resistance.

Products with folding, adjustable, modular or connected components may also vary slightly in movement, alignment, tension or fit. These characteristics are not necessarily defects.

Where a product listing indicates that the pictured item is representative, the product received may not be visually identical to every product image.

Submitting an order constitutes an offer to purchase the products included in that order.

An automated order confirmation acknowledges that the order request was received but does not necessarily mean that the order has been finally accepted.

Payment verification, inventory review, fraud-prevention checks and fulfillment checks may be required before an order is accepted or dispatched.

We may refuse, limit or cancel an order where reasonably necessary because of:

  • Payment failure or unsuccessful verification.
  • Suspected unauthorized, fraudulent or abusive activity.
  • Unavailable inventory.
  • An obvious or material pricing or product-information error.
  • Legal or shipping restrictions.
  • An inability to fulfill or deliver the order.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

Prices on soralique.com are displayed in U.S. dollars (USD) unless another currency is clearly shown.

Before payment is submitted, checkout displays applicable product prices, shipping charges, taxes where applicable, discounts and the final order total.

By submitting payment details, you represent that you are authorized to use the selected payment method and authorize the applicable transaction.

Additional payment information is available on our Payment & Security page.

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotions or unusually busy periods, processing may require up to 5 business days.

For standard shipping to supported United States destinations, estimated carrier transit is generally 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Applicable shipping options and charges are displayed during checkout.

Full details are available in our Shipping Policy.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the applicable return requirements.

After an approved return has been received, inspected and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

The payment provider may require additional time to post the credit.

No restocking fee is charged for an approved return. Return-shipping and original-shipping treatment depends on the reason for the return.

Full details are available in our Return & Refund Policy.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect or materially different from its description, contact us within 7 calendar days after delivery.

Include your order number and relevant photographs or videos showing the product, issue, packaging and shipping label where appropriate.

After a problem attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return or other reasonable solution at no additional cost caused by that error.

Change or cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to assist before fulfillment begins, but a change or cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Promotional offers and discount codes may be subject to expiration dates, eligibility requirements, minimum purchase amounts, product exclusions, availability, usage limits or other conditions presented with the applicable offer.

Unless otherwise stated, promotions cannot be redeemed for cash and may not be combined with other offers. Discounts should be applied before checkout is completed.

Products must be used lawfully and in accordance with the applicable product description, care information, specifications, assembly guidance and safety instructions.

SorAlique™ products are intended for general outdoor, camping, travel and recreational use according to the purpose described on the applicable product page.

They are not medical, emergency-rescue, survival-certification, professional safety, industrial protection or life-support equipment unless a product listing expressly states otherwise.

Any references to comfort, convenience, warmth, organization, portability, weather resistance or similar characteristics describe general product features or intended user experience and do not guarantee a particular outcome in every environment or circumstance.

Outdoor products may include folding frames, adjustable legs, hinges, tensioned fabrics, sharp cooking surfaces, hot cookware, cords, straps, hooks, connectors, small detachable components or other structures that require appropriate care.

Follow product-specific instructions, inspect equipment before use, keep appropriate distance from fire and heat where relevant, supervise children where necessary, and do not exceed stated product limits or use products in conditions for which they were not designed.

Outdoor Use

Use the gear for the conditions it was designed to handle.

Inspect equipment before use, follow product-specific instructions and use appropriate judgment around heat, weather, terrain, load, moving parts and outdoor conditions.

Customers interested in unusually large orders, wholesale purchasing or commercial resale should contact us before placing an order so that availability and applicable terms can be confirmed.

Purchasing products for resale does not authorize any person or business to represent itself as an official SorAlique™ distributor, agent, representative, partner or authorized retailer without our prior written permission.

The SorAlique™ name, branding, website design, graphics, photographs, product presentation, text, illustrations, original design concepts and other original store content are owned by or licensed to the store operator and are protected to the extent provided by applicable law.

You may use the website for personal shopping and other lawful, noncommercial purposes.

Store content may not be copied, republished, modified, distributed or commercially exploited without permission, except where applicable law permits such use.

Nothing on the website grants permission to reproduce, manufacture, imitate, reverse-engineer for commercial copying or commercially exploit SorAlique™ original product concepts, visual presentations, structural concepts or distinctive product designs without authorization where such rights are protected by law.

If the website allows you to submit a review, photograph, comment or other content, you are responsible for ensuring that your submission is accurate, lawful and does not infringe another person’s rights.

By voluntarily submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce and display that content for operating, promoting and improving the store, subject to applicable law and our Privacy Policy.

We may decline or remove content that is unlawful, fraudulent, threatening, abusive, misleading, infringing, contains sensitive personal information or is unrelated to the relevant product or service.

You may not use the website to:

  • Commit fraud or engage in unlawful activity.
  • Submit false, misleading or unauthorized payment information.
  • Interfere with website security, operation or availability.
  • Introduce malicious code or attempt unauthorized access.
  • Collect information about other users without authorization.
  • Infringe intellectual property, privacy or other legal rights.
  • Misrepresent your identity or relationship with SorAlique™.

We may restrict access, cancel affected orders or take other reasonable action when prohibited activity is identified.

Our store uses Shopify and may rely on third-party payment, shipping, analytics, communication and other service providers.

The website may also contain links to third-party websites or services. Their products, services, content, availability and data practices may be governed by their own terms and policies.

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier interruptions, transportation restrictions, labor disruptions, government action, customs delays, infrastructure failure, widespread technical outages or similar events.

Where such an event affects an order, we will make reasonable efforts to communicate available information and provide an appropriate solution under the circumstances.

To the extent permitted by applicable law, the website and store services are provided without warranties beyond those expressly stated or legally required.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from use of the website, a transaction or product use.

Nothing in these Terms excludes or restricts consumer rights, remedies, warranties or liabilities that applicable law does not permit to be excluded or restricted.

These Terms and purchases made through the store are subject to applicable law, including any mandatory consumer-protection rights that apply based on the transaction or customer’s location.

If a dispute arises, we encourage you to contact customer support first so that both parties can attempt to resolve the matter in good faith.

Nothing in this section prevents either party from using rights or remedies available under applicable law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not necessarily waive the right to enforce that or another provision later.

We may revise these Terms when our services, business practices, technology, store policies or applicable requirements change.

The current version will be posted on soralique.com.

Unless applicable law requires otherwise, the version in effect when an order is submitted generally applies to that transaction.

Terms Support
service@soralique.com

If you have a question about an order, payment, shipping, return, product issue or these Terms, contact customer support and include your order number where applicable.

Company
Record / 01

Official Company Details

Business & Contact Information

Official business identity and customer-support information for the SorAlique online store.

Brand Name
SorAlique™
Legal Company Name
Beijing Jingyuanyuanxu Culture Media Co., Ltd.
Owner
Wang Ruhan
Business Address
Room 105, Single-Story Building 11, No. A1 Dongdian Village, Gaobeidian Township, Chaoyang District, Beijing, China
Customer Support Email
Customer Support Phone
Customer Service Hours
Daily, 8:00 AM – 10:00 PM
Typical Response
Within 24 hours
Ownership Statement

SorAlique™ is owned and operated by Beijing Jingyuanyuanxu Culture Media Co., Ltd.

SorAlique™
Company Information